Our Policies

Payment  •  Memberships & Packages  •  Annual Good Faith Exam

Thank you for choosing Bespoke Health & Beauty. This agreement outlines our policies regarding payment due at time of treatment, memberships, prepaid packages, retail purchases, the annual Good Faith Exam required for all patients receiving health or beauty treatments, and gift card terms. Please read carefully, then sign and date below.

1.  Payment Due at Time of Treatment

  • Payment in full is due at the time services are rendered, at check-in or immediately following treatment.
  • A valid payment method must be kept on file to schedule and hold all appointments.
  • Accepted payment methods include cash, credit/debit card, and CareCredit.
  • Treatment will not be initiated without payment or a valid form of payment on file, except where services are covered by a prepaid package or active membership.
  • Declined or returned payments may be subject to an additional service fee.

2.  Cancellation Policy

  • Appointments require a minimum of 24 hours’ notice to cancel or reschedule.
  • A $50 fee will be charged for any appointment cancelled or rescheduled with less than 24 hours’ notice.
  • A $50 fee will be charged for any missed appointment (no-show).

3.  Annual Good Faith Exam Requirement

  • A Good Faith Exam (GFE) performed by a licensed Bespoke provider is required at least once every 12 months for any patient receiving health or beauty treatments, including but not limited to neurotoxin, dermal filler, laser, and other medical aesthetic services.
  • This exam establishes a valid provider-patient relationship and confirms the patient remains an appropriate candidate for ongoing treatment.
  • If more than 12 months have elapsed since a patient’s last Good Faith Exam, further treatment will be paused until a new exam is completed.
  • Bespoke will make reasonable efforts to notify patients when their annual exam is due; it remains the patient’s responsibility to schedule and complete this exam to avoid delays in treatment.

4.  Membership Policies

  • Memberships are billed automatically on a recurring monthly basis on the anniversary date of enrollment.
  • Membership credits and benefits do not roll over or accumulate beyond the terms outlined at enrollment.
  • Memberships require the minimum commitment term outlined at enrollment and cannot be cancelled before that term is complete.
  • To discontinue a membership, patients must provide written notice of non-renewal prior to the end of the committed term; the membership will then end at the conclusion of that term rather than renewing.
  • Membership dues already billed are non-refundable.

5.  Package Policies

  • All prepaid packages are valid for 365 days from the date of purchase. In the event a package deviates from the 365-day expiration, you will be advised at time of purchase and also receive written notification.
  • Packages are non-refundable and non-transferable to another individual.
  • Sessions or units not used within the 365-day validity period are forfeited, except where a medical exception applies (below).
  • Medical Exception Process: a patient unable to complete a package within the validity period due to a documented medical condition may request a validity extension by submitting written documentation to Bespoke’s administrative team. Extensions are granted at Bespoke’s discretion on a case-by-case basis.
  • Package pricing reflects a prepayment discount; no partial refunds are issued for unused sessions or units.

6.  Retail Purchases

  • All retail purchases, including skincare and supplement products, are final sale.
  • No returns, refunds, or exchanges will be issued on opened or unopened retail products.

7.  Gift Card Policy

  • Gift cards are valid for 5 years from the date of purchase.
  • Gift cards cannot be redeemed or exchanged for cash value.
  • Gift cards may be used toward services or retail products.
  • Any unused balance remains on the gift card and carries forward for future use.
  • Bespoke is not responsible for lost, stolen, or unauthorized use of gift cards; lost or stolen cards are not replaceable without proof of purchase.
  • Gift cards are transferable and may be gifted to another individual.
  • Gift cards are non-refundable.